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Virtual References Best Practices
M. Kathleen Kern
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| #5672046 in Books | Amer Library Assn Editions | 2009-01-30 | Original language:English | PDF # 1 | 11.02 x.34 x8.27l,.85 | File type: PDF | 160 pages | ||About the Author|M. Kathleen Kern is digital services coordinator in Central Reference Services at the University of Illinois at Urbana. She is a past chair of Reference and User Services Association's (RUSA) Machine Assisted Reference Section (MARS) and co-chai
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate, ...
You can specify the type of files you want, for your device.Virtual References Best Practices | M. Kathleen Kern. Just read it with an open mind because none of us really know.
