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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

Bryan Bergeron, Ray Kurzweil

[PDF.yz39] The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

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 | #1086132 in Books |  2000-10-27 | Original language:English | PDF # 1 |  1.04 x6.26 x9.29l,1.10 | File type: PDF | 261 pages

||0 of 0 people found the following review helpful.| okay, but dated...|By Larry|Overall good concepts however because of when it was published mobile, social and big data/analytics are not disscussed at a level that I would expect.|5 of 6 people found the following review helpful.| The Eternal E-Customer|By Corrine F Charais|This book has worthwhile insights for everyone. Say yo| |"...a masterful job. He presents a roadmap for the next generation of Web-based service delivery." -- John P. Glaser, Ph.D., Vice President and CIO, Partners HeathCare System

"...brilliant and entertaining... Bryan Bergeron has provided a com

The Eternal E-Customer focuses on getting e-businesses to the next level of customer loyalty. In the competitive world of e-commerce, the winners know that the key to success is customer appreciation and retention. Emotionally intelligent interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention the...

You easily download any file type for your gadget.The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship   |  Bryan Bergeron, Ray Kurzweil.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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