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Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Diane K. Kovacs




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 | #3275835 in Books |  Neal Schuman Publishers |  2007-01-17 |  2007-01-17 | Original language:English | PDF # 1 |  8.90 x.40 x6.00l,.57 | File type: PDF | 133 pages

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||4 of 5 people found the following review helpful.| Needs Editing!|By C. Zamorano|While this book is short (practically a dollar a page!!), it still would have benefitted from editing -- more accurately some proof-reading. The author is actually an editor who has compiled interviews and various point-of-view reactions to different VR scenarios and situations. The contributor SH, in particular, writes poorly with sentence fragm| |...useful and easy to follow....well-written and easy to understand....this text will be very useful to any librarians venturing into the world of chat reference. --Legal Information ALERT, January 2009

...a practical manual for identifying and lear

IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference inter...

You easily download any file type for your gadget.Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments   |  Diane K. Kovacs. A good, fresh read, highly recommended.

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